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Obtaining Technical Assistance for Your Pontem Software

There are several ways to obtain assistance for your Pontem Cemetery Data Manager software or for other Pontem Cemetery Management Software Suite products you may have purchased. These unlimited assistance options are available to all Pontem clients who have an active support and maintenance subscription.  

 

ONLINE TRAINING AND SUPPORT CENTER

If you are reading this article, you have already been introduced to our Help Center.   This online resource is a comprehensive, searchable, self-help database of information and useful tools dedicated to training and troubleshooting topics related to your Pontem software.

We strongly advise you bookmark the location of the Pontem Help Center in your browser and check it first to see if the question or problem you’re experiencing can be resolved through browsing the help documents included and learning more about your software.

 

CREATE A SUPPORT CASE (TICKET) ONLINE

If you are unable to find the answers or guidance you seek in the Help Center, look in the top-right corner of your browser screen and click on the link titled “ Submit a request” which will take you to a special online Support Request Form.

Creating a Support Request online enables you to notify us that you need assistance, have a question, or need to schedule training or other support services without even picking up the phone.

Once submitted, your support request instantly appears in our Support Team’s assistance queue and you become the very next person in line to receive a phone call from one of our Support Specialists.  If you prefer to receive an emailed response to your question instead of a return phone call, simply note your preference in your initial request and we will be happy to oblige. 

 

CREATE A SUPPORT CASE (TICKET) FROM WITHIN YOUR PONTEM SOFTWARE

There is also a convenient link to create a Support Request located in the “Overview” workspace within your Pontem software.

 

Click on “Create a Support Request” and an online support request form will appear.  When submitted, our Support Team is notified immediately of your problem or question and will respond either by email or phone according to your preference. 

 

CREATE A SUPPORT CASE BY PHONE

Our live Help Desk can also be reached toll-free at 888.237.8531.  Please be aware if you call it’s likely you will need to leave a message as our Support Team is most often busy assisting other customers.   Be assured though, we will return your call as quickly as possible as helping you get the most out of your Pontem software investment is our Support department’s primary mission and concern.

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