Client Advisory: avast! AntiVirus 2014 Interfering with Pontem Cemetery Software Installations

When installing Pontem's Cemetery Data Manager software, avast! Antivirus 2014 is currently moving a required file from Pontem’s installer to avast!’s "Virus Chest." 

A dialog like the one below will appear briefly in the lower-corner of your screen to indicate this has happened:                               

 Most of the time, this dialog box will close or may not be noticed during the installation process.   Regardless, this action causes Pontem’s installer to fail and display the following dialog: 

At this point, you will need to abort installation of your Pontem software. Unfortunately, attempting to restore the temporary file from the avast! Virus Chest and continuing the installer will not work.

WORK-AROUND

Pontem is currently working with avast! to prevent this problem from occurring in the future. Until this issue is resolved, you will need to manually add an exception to the avast! program for the Pontem directory:

1. Click the 'Settings' sidebar item in your avast! antivirus software
2. Click the 'Active Protection' sidebar item from the settings dialog.
3. Click the gear on the 'File System Shield' in the active protection group to modify the settings.
4. Click the 'Exclusions' sidebar item from the file system shield settings dialog.
5. Click the 'Add' button at the bottom of the exclusions grid.
6. *Type C:\Program Files\Pontem\Cemetery Management\4_5\CM into the path item of the exclusions grid, leaving the CM box checked.   If your computer is a 64-bit machine, the path will be C:\Program Files(x86)\Pontem\Cemetery Management\4_5\CM.
7. Click 'OK' to close the file system shield settings dialog.
8. Click 'OK' to close the settings dialog.

You should now be able to install Pontem Cemetery Manager without avast! removing files from the install process.

 *  To find out if you are using a 32- or 64-bit operating system, follow these steps:

1. Click on the Start button (lower-left corner of your monitor screen).
2. Right-click on Computer.
3. Select Properties from the menu.
4. In the ‘System’ section of ‘Properties,’ find the line titled System type.
5. Whether you are using a 64-bit or 32-bit operating system will be indicated on the screen.